About

About me

I am an experienced professional in web hosting support, with skills in technical troubleshooting, customer service, and hosting operations.

I have hands-on experience with website hosting, domains, servers, and basic tech support tasks. I am adept at managing typical hosting problems and can clearly and simply explain technical solutions.
I worked for 7 months as a Customer Service Executive in a web hosting company, where I handled client communication, issue resolution, and service-related support. Currently, I have 4 months of experience as a Support Operator / Technical Support Operator in a web hosting company, working with hosting-related technical tasks and customer troubleshooting.

Moreover, I completed a lead generation project on Upwork, providing me with valuable experience in online work environments and client interactions.

With 6 years of teaching experience, I have developed strong communication skills and the ability to simplify complex topics effectively. I can communicate in English at a basic to intermediate level and feel confident working with clients and teams.

My Skills

I believe in the fact that learning never stops and I am interested in learning new technologies and that will help me to improve myself

• Web Hosting Support & Operations

• Technical Support & Troubleshooting

• Customer Service & Client Communication

• Domain & Hosting Management

• Server Basics (Shared Hosting / VPS – Basic Level)

• cPanel / Hosting Control Panel (Basic)

• Website Deployment & Basic Configuration

• Issue Analysis & Problem Solving

• Lead Generation (Upwork Project Experience)

• Teaching & Knowledge Sharing (6 Years Experience)

• Computer Fundamentals

• English Communication

• Clear Explanation & User-Friendly Support

• Time Management & Responsibility

Experience

2024-2025

Alpha net web hosting

Lead customer service executive

I was responsible for handling customer inquiries, resolving service-related issues, and ensuring customer satisfaction. I guided customers with hosting-related questions, coordinated with technical teams when needed, and maintained clear, professional communication at all times.

2025-2026

It Nut Hosting (Present )

Lead Support Operator

I worked as a Support Operator, handling hosting-related technical issues, customer troubleshooting, and support tasks to ensure smooth service delivery.

Services

• 🎨 Creative & Art Services
• 🎓 Teaching

• 🎧 Customer Service Services

  • Customer Support Executive (Remote)

  • Live Chat & Email Support

  • Client Communication & Issue Handling

  • Support Ticket Management

  • Follow-up & Customer Satisfaction Support